Center Manager (Sales & Operation)

I Can Read

Recruitment Information

1. Work location: Ho Chi Minh
2. Industry: Sales / Business Development , Education /Training
3. Job level: Team Leader / Supervisor
4. Job type: Permanent
5. Salary: Negotiable

 

Job description

• Center performance of your Center including center’s Profit & Loss & center’s active students. Developing and managing the Center sales plan and setting objectives
• Ensuring compliance to local regulations and authorities
• Implementing ICR operation policies throughout the Center
• Responsible for driving sales results in your Center in terms of both quantity and quality
• Ensure your Center reaches its annual sales objective
• Deliver effective Consultants, CSOs shift plan to meet the needs of the Center
• Managing the Customer Service to generate internal sales (together with your Assistant Center Manager & Duty Teachers)
• Leading by example – doing sales appointments at referral source
• Deliver Appointment tracking and analysis of key statistics
• Monitoring calls, appointments, course types sold, average price, discounts, and payment options with a view to ensuring a professional sales process and driving quality sales
• Managing and understanding complaints
• Contract management & Invoicing and collections, general Center administration
• Responsible for all aspects of staff recruitment, development and motivation in your Center – directly for the CSOs, TAs, ACM.
• Responsible for Staff discipline and dismissal in your center
• Ensuring standard Service practices are in place (in conjunction with the operation Manager & Service Manager
• Deliver daily CSO meetings, weekly Sales meetings, monthly Sales Kick-Off meetings to drive sales, review results & motivate Consultants.
• Weekly meeting with TAs, Teachers, Admission Manager, Group Center Manager, Operation Manager, Customer Service Manager
• Delivery Training of CSO & TAs in your center but not limit to security & center’s maids
• Provide ongoing coaching to your consultants that include Observation and coaching follow up

Job Requirement

• Excellent communication skills – oral and written Solid conversational English
• Ability to present and drive change
• People skills
• Good Trainer & Coach
• A marketer, a mathematician, an accountant, a leader.
• Ability to communicate with a broad range of audiences
• Efficient time management
• Fluent in Vietnamese; English fluency is an advantage
• Familiar with MS Office
• Vietnamese with college or bachelor degree, Business Administration major is preferred.
• Solid experience in sales of services
• Demonstrable success in growing sales (min. 1 year)
• Management experience of teams of 10+
• Direct management experience of customer relations and problem solving
• Commitment to implement and execute company policy and represent the interests of the company
• Goal-oriented
• Comfortable with commission-based bonus structure
• Management of international / multi-cultural young teams
• Experience in the education industry

Required Job Skills

English

Applied this job Apply now