Customer Service Representative

Central One Bataan Ph Inc.

Recruitment Information

1. Work location: Thanh Hoa , Ha Noi , An Giang
2. Industry: Customer Service
3. Job level: Entry Level
4. Job type: Permanent
5. Salary: Negotiable

 

Job description

• Handles customer inquiries through the use of online media/phone.                                                    
• Assesses individual issues and takes appropriate actions that customers need are met.                                                    
• Understands standard operating procedusres nd delivers service that is according to the quality standards set by the company.                                                    
• Escalates system anomalies and general issues faced by the customerrs to the relevant party.                                                    
• Requests for information at the start and the end process through Live Chat, outbound calls, email, and other authorized communication tools such as MSN, Skype, and Yahoo messenger.                                                    
• Coordinate with Payment Team reagrding customers pending cases such as deposit and withdrawal transactions.                                                    
• Complete logs, records, and daiy shift reports.    

Job Requirement

• Must possess at least college degree in any field: open for fresh graduate and  no work experience.                                                    
• Experience in customer service or handling of international clients is a plus.                                                    
• Knowledgeable of basic computer operations ( MS Office  )                                                    
• Excellent in written and verbal communication skills ( English, Mandarin, Vietnames )                                                    
• Must be willing to work in shifting schedules on site in  Bataan, Philippines.                                                    
• Willing to relocate in Bataan, Philippines.

Other Information

Central One Bataan PH Inc. – is committed to providing and helping our clients to grow their
businesses by being plugged into the purpose built facilities of Centropark, improving their
customer experience and to growing their businesses. Our mission is to provide our clients with
the best customer support solution that is designed and adapted to their requirements.
 

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