Data Analyst

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Recruitment Information

1. Work location: Ho Chi Minh
2. Industry: e-Commerce , IT - Software , Sales / Business Development
3. Job level: Experienced
4. Job type: Permanent
5. Salary: 21 - 25 tr.VND

 

Job description

• Deploy and analyze requirements, activities, and design report templates/monitoring dashboards to optimize operation process;

• Monitor performance and quality control plans to identify improvements;

• Assist with monitoring real time telephone/chat/ email/ In App statistics through IPSCAPE (Call management system);

• Ensure reports are completed within the specified requirements in the agreed SLAs and ensure the requestor understands any limitations;

• Responsible for daily, weekly, monthly, quarterly and yearly reports of the whole project;

• Explore and analyze datasets with tools like Excel;

• Evaluate changes or tendency of data or statistic and advice the solution;

• Recognize and adopt best practice in reporting and analyzing: data integrity, validation, documentation, dashboard;

• Analyze and solve the problem at their roots and report the results as in chart;

• Use statistics to generate clear and effective recommendations for action plans;

• Arrange the rosters for 2 teams monthly, depending on the Regional forecasting of contact volume, Seasonal forecasting or Promotion forecasting;

• Manage sick leave, annual leave, public holiday leave.

Job Requirement

• At least 2 years of experience in Business Planning, Business Operations, Business Analyst, Data Analyst or any other relevant roles;

• Experience working with CRM systems, Excel, growth strategies, Business Intelligence (BI) is a plus;

• Bachelor’s degree in Business Administration, Management, Marketing, ISM (Information System Management) or another relevant field;

• Fluent at English communication;

• Have a good knowledge and understand of analytical tools, data analysis principles;

• Adept at report writing and presenting findings;

• Have strong analytical skills, attention to detail and critical thinking;

• Experience in building a dashboard for performance monitoring.

Required Job Skills

Ecommerce ERP BI CRM SQL Data Analyst

Other Information

• Monday to Saturday (9am – 6pm);
• Working day: 25 days/month;
• Working location: Tan Binh District, HCMC

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