Fraud Associate

Công ty TNHH Shopee

Recruitment Information

1. Work location: Ho Chi Minh
2. Industry: Supply chain , Administrative / Clerical , Accounting / Auditing / Tax
3. Job level: Experienced
4. Job type: Permanent
5. Salary: Negotiable

 

Job description

• Monitor real-time queues and identify high-risk transactions within the business portfolio. Verified transactions with a different mode of payments such as (COD, Credit cards, etc...). Ensure the confidentiality of all information collected during an investigation.
• Identify fraudulent transactions and cancel them from further processing.
• Interact with banks and customers to validate the information and to confirm or cancel authorizations.
• Reviewed, investigated, and resolved irregular transactions reported by end-users.
• Initiate a Refund reversal to the account of the customer.
• Brainstorming with team leaders to solve the transaction-related issue and improve the payment process.
• Assisting team leader in other tasks assigned.

 

Job Requirement

• Have knowledge/ experience in payments & banking, transactions & order processing, accounting, risk management.
• Good at communication, negotiation, and problem-solving.
• Work independently and proactively take on new responsibilities where most needed. Good at data analysis skills and Microsoft Excel.
• Humble and willing to learn every day.

 

Required Job Skills

Microsoft Excel Làm việc nhóm

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